Frequently Asked Questions
ABOUT CHATTER
What does Chatter do?
Chatter is a plug-in for Q-SYS that adds messaging to your design. Each instance of the Chatter plug-in represents a user, and the users can chat with each other, one-on-one or in groups.
Chat within one core, or between multiple cores.
The interface is instantly familiar. It really is just like your phone.
How do I get started?
Download Chatter, and follow these installation instructions. Here's the short version: Add Chatter to your Q-SYS file, go online, give the user a name, create a chat, and start messaging. Read on for more info…
GETTING STARTED
Do I have to use a specific version of Q-SYS?
Q-SYS v9.10.0 or higher is required because of the .qplugx2 format.
Q-SYS v9.10.1 or higher is recommended.
Can I run more than one Chatter instance in a core?
Yes, that's the whole point! Each instance of the plug-in represents a user, and the users can chat with each other.
You could have just one instance, but it would be pretty lonely… unless you had another instance in another core to chat with.
Does Chatter work with redundant Cores?
Yes. If using the Pro version with redundant Cores, each Core will require a Pro license.
Does Chatter work in Emulation mode?
Yes. Everything about Chatter works in Emulation mode.
Does Chatter require an internet connection?
No. An internet connection is NOT needed for initial setup or for operation.
Does Chatter phone home?
Never. Chatter only establishes a network connection when you add an IP address of
LICENSING
Is the Free version really free?
Yes! The Free version is limited in the number of instances of the plugin per core, core to core messaging, and number of message presets. If the Free version works for your situation, go ahead and use it!
How many Pro licenses do I need?
Chatter is licensed on a per Core basis. For example, let’s say you have two 510i: one as a Core and one as an I/O frame. You only need one Pro license (for the Core).
How are licenses delivered?
We’ll email you the License Key to the email address you give in the order. Please allow up to 1 business day after your order to receive your license.
Does Chatter require a Scripting license?
Yes, but now Q-SYS is giving away scripting licenses for all cores! Q-SYS requires that a Core must have a Scripting license in order to run plugins, (including Chatter). Note: You can run Chatter in Emulation mode without a Scripting license.
My Core hardware is out for repair and I need a license for the loaner Core. What should I do?
Please contact us at support@odd-harmonics.com describing your situation and we’ll work with you to find a solution.
How do I upgrade from the Free version to Pro?
It’s super easy – purchase the Pro license from the website, and you’ll receive a License Key via email within 1 business day. While offline with your Q-SYS file, select the Chatter component, and choose Properties > License > Pro. In the ‘License Key’ field, paste in the License Key from the email, and go online. That’s it!
Do I need a new license for Chatter updates?
Chatter follows a Major.Minor.BugFix model for updates.
- Major: Awesome new features worthy of a big update.
- Minor: New features that are cool and useful.
- BugFix: Stability and usability improvements for existing functionality.
Minor and BugFix updates are free. Major upgrades may have an associated cost for Pro licenses.
SALES
How do I buy a Pro license?
All licenses can be purchased through our online store.
Do you offer a subscription to Chatter?
No, Chatter is offered as a one-time purchase only.
What if I need to buy a license now, but I don’t have my core hardware / Locking ID yet?
That’s totally fine – just add a note with your order during checkout. When you do get the Locking ID, email us at sales@odd-harmonics.com with your order number and the Locking ID, and we’ll email you the License Key within 1 business day.
Do you offer bulk pricing or site licenses?
Yes, and that makes a ton of sense for Chatter. Please email us at sales@odd-harmonics.com, and we’ll be happy to discuss your specific situation.
Do you offer refunds?
We do not offer refunds. Before you purchase, please use the Free version to see if Chatter works for your situation. The Free version has all the same features as the Pro version, and is limited only in the quantity of plug-in instances.
STILL HAVE QUESTIONS?
Email us at support@odd-harmonics.com and we’ll get back to you ASAP.